BILLING

Online Bill Pay - Option 1

To pay your bill online (no user name or password required) click the button below and you will be redirected to our secure online payment site.  Please note that this site will not show your current balance.  It is designed for making payments only.  You should make your payment based on the last statement you received.  Please include the account number listed on your statement.  This will ensure your payment is posted promptly & accurately.

Online Bill Pay - Option 2

To pay your bill online using our patient portal click the button below and you will be redirected to our secure portal.  You will need obtain a security code from our office and create an account.  For directions on how to create an account please click on the Patient Login button above.  Please note that this site will show your current balance.  This will allow your payment to be posted directly to your account.

PAYMENT POLICY

Medical services are provided and billed by Dermatology Associates (or its authorized affiliate). Our providers participate in most of the major health insurance plans in the area. Below you will see a list of some plans that we accept as well as some we do not accept. If you do not see your specific plan listed please contact your insurance carrier to verify whether or not we are in you network.

There are some insurance plans that allow submission of out-of-network claims. If this is the case with your plan we are happy to file a claim on your behalf. You will be responsible for paying a deposit of $50.00 per visit. Once your insurance carrier processes your claim if you are due a refund it will be sent to you within 30 days of receipt of your insurance carrier’s payment.

Many insurance carriers now offer a high deductible option. This option typically results in a lower premium for the patient but higher out-of-pocket costs. Our office will check your benefits prior to your visit and if you plan shows a remaining deductible amount of $250.00 or more you will be required to pay a $50.00 deposit the day of your visit. Once your insurance carrier processes your claim if you are due a refund it will be sent to you within 30 days of receipt of your insurance carrier’s payment.

Procedures such as Mohs surgery, excisions and blue light/PDT treatments may require a larger deposit due to the high cost of performing these services. Our office will verify your remaining deductible amount (as stated above) and for any patient with a deductible remaining that is greater than $1,000.00 you will be advised by our office staff regarding the deposit amount required prior to your services being performed.

Our office is willing to establish a payment plan, if necessary. To set up a payment plan patients (or their representative) will need to contact our billing department at (502) 897-3366. Payment plans will be set up on an automatic processing schedule. Payments will be charged to the credit card provided by you on the day of the month you set (payments do not run on weekends or holidays; any payment falling on a Saturday or Sunday will be processed the following business day).

Our office will make every attempt to resolve balances without outside collection action. It is expected that patients will pay any outstanding balance within 30 days of receiving a statement from our office. Our office will utilize outside collection action, as needed, for any account that is greater than 90 days past due.

MAJOR HEALTH PLANS ACCEPTED
  • Medicare
  • Anthem (excluding Medicare Advantage plans)
  • Humana (excluding Medicare Advantage plans)
  • Cigna
  • Aetna (excluding Medicaid & Medicare Advantage plans)
  • United Health Care

**Please note these are our top companies that we participate with, this is not a complete list. Please contact your insurance carrier to verify whether or not we are in your provider network.**

HEALTH PLANS NOT ACCEPTED
  • Anthem Medicare Advantage
  • Humana Medicare Advantage
  • Passport
  • Aetna Medicaid
  • Aetna Better Health
  • Indiana Medicaid
  • Any plan specified as HMOx

**Please note these are only some of companies that we do not participate with, this is not a complete list. Please contact your insurance carrier to verify whether or not we are in your provider network.**

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​You will receive a statement from our office showing what your responsibility amount is after your insurance processes your claim.

How long will it take to get things settled with the insurance company?

Generally, it takes from 30 to 45 days to obtain payment from an insurance carrier.​ However, some claims require additional information and therefore will require longer processing time.

​​I received a notice that my insurance company has paid on my bill — but I can’t understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we’ll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you should first contact your insurance company.

I received a bill that shows the doctor as Andrew West, MD; I did not see Dr. West, why am I receiving a bill?

Dr. West is a board certified dermatopathologist and a physician in our practice. If you had a biopsy or excision performed by any of our physicians the specimen would have been sent to Dr. West for evaluation and diagnosis. Dr. West’s services are billed separately from our other physicians.

I have already met my deductible, why am I being billed?

We ask that you first contact your insurance carrier if you believe you are being billed for a deductible amount you have already met. Our office does not have access to information related to other offices. We bill you based on the information provided to us by your insurance carrier.

I don’t see my payment on this bill, why?

Please refer to the bottom portion of your statement. There is a line that shows Last Patient Payment. This line will have the date and amount of the last payment we received. If your payment paid a line item in full that line item and the payment associated with it will drop off of your statement. If you do not see your last payment listed here please contact our office and we will be happy to look into this for you.

Dermatology Associates

2811 Klempner Way, Louisville KY 40205
(502) 896-6355
Office Hours:  Monday - Friday 8:00am-5:00pm EST